We work in partnership with you to ensure that your views, preferences and choices shape individual plans of care and the delivery and review of that care.
We prepare a personal care plan for you which is regularly reviewed to make sure your needs are met. In addition we constantly review our management and staffing arrangements, to ensure the appropriate care is delivered at all times.
Before you come to stay with us, we prepare a detailed assessment of your health, often in conjunction with other health professionals. This way you can be sure of getting the right care, and that the correct equipment is in place.
You will have the choice to be closely involved in planning your own care. You will have a named carer who will be responsible for ensuring that the team are meeting your care needs. Our staff will work with you to ensure we respect your preferences – from issues such as meals requirements to religious beliefs. If you wish, your family and friends can also be involved in this process.
We will value your life experiences and knowledge and reflect this in the care planning process.